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Oracle Utilities

Oracle Billing application enhancements

New Vision delivers mission critical customer experience related enhancements on top of Oracle Billing Application for a major Gulf Utilities company on time with top quality.

Customer immediately reaped benefits of increased consumer satisfaction as a result, improving consumer retention, repeat sales and continued loyalty.

Technology Stack

Application Development

Java/.net/open Source/angular Js & Other Frontend

Cloud

Microsoft Azure/ AWS

Big Data & Analytics

Hadoop/Tableu/Powerbi/Qlikview

Enterprise Resource Planning

Oracle/salesforce/odoo/erpnext

Customer Relationship Management

Dynamics Crm, Sales Force, Odoo

QA & Testing

Manual/Automation/Performance/Security

Customer uses Oracle Customer Care and Billing (CC&B) v2.5 for customer information, customer care, billing, metering, and field operations. Customer had to consider enhancing CC&B v2.5 to improve consumer experience, automate existing business processes, key CRM processes and integration with multiple banks and ERP system.

New Vision Software Team worked on the following modules/tasks of the project:

  • E-Biller Online Payments
  • Payment Reconciliation from external channels
  • Virtual Account – One of the external channel payment uploads
  • Online Payments – From Consumer Portal
  • Account Services – Service request, Service request status from Consumer Portal
  • Move-In
  • Move-Out
  • AP Refund – Interface with Oracle ERP
  • GL – Interface with Oracle ERP
  • Studied existing application to understand the current implementation.
  • Planned workshops with customers/stakeholders for review and signoff of documented Requirements & Test Cases.
  • Effective stakeholder involvement and communication to ensure program success.
  • Established a metrics-driven program management approach with a comprehensive project documentation library that included project deliverable templates and samples.
  • Global delivery model and flexible resourcing ensured that the solution was cost effective, while our Oracle Utility Center of Excellence (CoE) ensured delivery of a best-in-class solution
  • New Vision Software Team could help automate the various complex business processes and simplify complex financial integrations for smooth daily operations
  • Enhanced consumer experience

What client say

Excellent and dynamic team:
Customer
Senior Program

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